Our client experience help desk team is here to provide you with any support you need.
Client Experience - Support Hero


Sometimes you just need help. Our client experience helpdesk team is there to provide just that. Submit a support request online or give us a call. We are here to listen and help resolve any issues. Your customers rely on you to be there for them and we are here for you.

  • Visit us at Log a support case, view your cases or submit a product idea.
  • Search our Vertafore Knowledge Base: Find the answer you need fast. We have taken the best knowledge or our customers and our team and put it in one place.

Our client experience helpdesk team is available between 7:30 AM (EST) and 7:30 PM (EST), offering you bilingual support across Canada with emergency coverage available 24/7.

Our objective is to provide timely and helpful responses. Keeping your brokerage up and running is our number one priority.